Others titles

  • HCAHPS Patient Survey
  • Consumer Assessment of Healthcare Providers and Systems Patient Survey
  • Consumer Assessment of Healthcare Providers and Systems Hospital Survey
  • CAHPS Patient Survey
  • CAHPS Hospital Survey
  • Hospital CAHPS

Keywords

  • Online Surveys
  • Home Care Agency
  • Hospital Compare
  • Home Health Agency
  • Home Care Services
  • Quality-of-Care
  • Quality Assurance
  • Hospital Survey
  • Hospital Experience
  • HCAHPS

Hospital Consumer Assessment of Providers and Patient Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a survey instrument and data collection methodology for measuring patients’ perception of their hospital experience.

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Description

The dataset reports the hospital-level results for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey. The HCAHPS Patient Survey is part of a national initiative by the United States Department of Health and Human Services to measure the quality of care in hospitals. It is a survey instrument and data collection methodology designed for measuring patients’ perception of their hospital experience. The data collected from the survey will be provided to help consumers make informed choices when selecting a hospital. It is also be used to help improve the quality of care provided by hospitals.

The HCAHPS survey contains patient perspectives on care and patient rating items that encompass key topics: communication with hospital staff, responsiveness of hospital staff, pain management, communication and medicines, discharge information, cleanliness of hospital environment, quietness of hospital environment, and transition of care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn’t restricted to Medicare beneficiaries.

The HCAHPS survey is 32 questions in length and contains 21 substantive items that encompass critical aspects of the hospital experience, 4 screening items to skip patients to appropriate questions, and 7 demographic items that are used for adjusting the mix of patients across hospitals for analytical purposes.

Hospital Compare currently reports results for 7 composite topics, 2 individual topics and 2 global topics, as follows:

Composite topics
– Nurse communication (questions 1, 2, 3)
– Doctor communication (questions 5, 6, 7)
– Responsiveness of hospital staff (questions 4, 11)
– Pain management (questions 13, 14)
– Communication about medicines (questions 16, 17)
– Discharge information (questions 19, 20)
– Care transition (questions 23, 24, 25)
Individual topics
– Cleanliness of hospital environment (question 8)
– Quietness of hospital environment (question 9)
Global topics
– Overall rating of hospital (question 21)
– Willingness to recommend hospital (question 22)

HCAHPS was created with three goals:
– First, the standardized survey and implementation protocol produces data that allow objective and meaningful comparisons of hospitals on topics that are important to patients and consumers.
– Second, public reporting of HCAHPS results creates new incentives for hospitals to improve quality of care.
– Third, public reporting enhances accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment.

Additional incentives to participate in HCAHPS include:
– Hospitals subject to the Inpatient 2 Prospective Payment System (IPPS) annual payment update provisions must collect and submit HCAHPS data in order to receive their full annual payment update, and
– Patient Protection and Affordable Care Act of 2010 specifically included HCAHPS performance in the calculation of the value-based incentive payment in the Hospital Value-Based Purchasing program

Hospital-level results are publicly reported on the Hospital Compare website 4 times a year. HCAHPS results are based on 4 quarters of data on a rolling basis. Over 4,000 hospitals participate in HCAHPS, including short-term, acute care, and non-specialty hospitals.

About this Dataset

Data Info

Date Created

2014-05-13

Last Modified

2024-03-29

Version

2024-03-29

Update Frequency

Quarterly

Temporal Coverage

2021-07-01 to 2023-06-30

Spatial Coverage

United States

Source

John Snow Labs; Centers for Medicare & Medicaid Services;

Source License URL

Source License Requirements

N/A

Source Citation

N/A

Keywords

Online Surveys, Home Care Agency, Hospital Compare, Home Health Agency, Home Care Services, Quality-of-Care, Quality Assurance, Hospital Survey, Hospital Experience, HCAHPS

Other Titles

HCAHPS Patient Survey, Consumer Assessment of Healthcare Providers and Systems Patient Survey, Consumer Assessment of Healthcare Providers and Systems Hospital Survey, CAHPS Patient Survey, CAHPS Hospital Survey, Hospital CAHPS

Data Fields

Name Description Type Constraints
Provider_IDCMS certification number (CCN). Identification number of the hospital within the CMS dataset. The CCN for providers and suppliers is a 6 digit number. The first 2 digits identify the State in which the provider is located. The last 4 digits identify the type of facility.string-
Hospital_NameName of the hospital (also referred to as the provider)stringrequired : 1
Hospital_AddressMain street address information of the hospitalstringrequired : 1
Hospital_CityMailing city. The city in the main street address of the hospital.stringrequired : 1
State_AbbreviationTwo-letter state abbreviation in the mailing address of the hospital. This includes information on hospitals in:stringrequired : 1
ZIP_Code5 digit postal zip code in the mailing address of the hospital.integerlevel : Nominalrequired : 1
County_NameMailing county of the hospital.string-
Phone_NumberMain phone number of the hospital. 3-digit area code plus 7-digit telephone number.string-
HCAHPS_Measure_IDThe measure identification (ID) of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions. The HCAHPS Patient Survey is a standardized survey instrument and data collection methodology for measuring patients’ perspectives of their hospital experience.stringrequired : 1
HCAHPS_QuestionThe measure name of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions.stringrequired : 1
HCAHPS_Answer_DescriptionThe description of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey questions.stringrequired : 1
Patient_Survey_Star_RatingHCAHPS Star Ratings summarize the results for each HCAHPS measure in a format that allows consumers to more easily compare hospitals. Star Ratings make it easier for consumers to use the information and spotlight excellence in healthcare quality. Twelve HCAHPS Star Ratings in total will appear on Hospital Compare: one for each of the 11 publicly reported HCAHPS measures, plus an HCAHPS Summary Star Rating.string-
Patient_Survey_Star_Rating_FootnoteFootnote Valuesstring-
HCAHPS_Answer_PercentPercentage of patients who provided that answer.integerlevel : Ratio
HCAHPS_Answer_Percent_FootnoteFootnote valuesstring-
HCAHPS_Linear_Mean_ValueHCAHPS linear mean scores are used in the construction of HCAHPS star ratings. The linear mean scores employ all survey response categories for the items in each HCAHPS measure and are converted and combined into a 0-100 linear-scaled measure score.integerlevel : Ratio
Number_of_Completed_SurveysNumber of completed surveys submitted for that hospital.string-
Number_of_Completed_Surveys_FootnoteFootnote valuesstring-
Survey_Response_Rate_PercentThe percentage of surveys completed.integerlevel : Ratio
Survey_Response_Rate_Percent_FootnoteFootnote valuesstring-

Data Preview

Provider IDHospital NameHospital AddressHospital CityState AbbreviationZIP CodeCounty NamePhone NumberHCAHPS Measure IDHCAHPS QuestionHCAHPS Answer DescriptionPatient Survey Star RatingPatient Survey Star Rating FootnoteHCAHPS Answer PercentHCAHPS Answer Percent FootnoteHCAHPS Linear Mean ValueNumber of Completed SurveysNumber of Completed Surveys FootnoteSurvey Response Rate PercentSurvey Response Rate Percent Footnote
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_COMP_1_A_PPatients who reported that their nurses "Always" communicated wellNurses "always" communicated well72.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_COMP_1_SN_PPatients who reported that their nurses "Sometimes" or "Never" communicated wellNurses "sometimes" or "never" communicated well6.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_COMP_1_U_PPatients who reported that their nurses "Usually" communicated wellNurses "usually" communicated well22.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_COMP_1_LINEAR_SCORENurse communication - linear mean scoreNurse communication - linear mean score89.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_COMP_1_STAR_RATINGNurse communication - star ratingNurse communication - star rating2.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_NURSE_RESPECT_A_PPatients who reported that their nurses "Always" treated them with courtesy and respectNurses "always" treated them with courtesy and respect81.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_NURSE_RESPECT_SN_PPatients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectNurses "sometimes" or "never" treated them with courtesy and respect4.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_NURSE_RESPECT_U_PPatients who reported that their nurses "Usually" treated them with courtesy and respectNurses "usually" treated them with courtesy and respect15.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_NURSE_LISTEN_A_PPatients who reported that their nurses "Always" listened carefully to themNurses "always" listened carefully67.064317
10001SOUTHEAST HEALTH MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON(334) 793-8701H_NURSE_LISTEN_SN_PPatients who reported that their nurses "Sometimes" or "Never" listened carefully to themNurses "sometimes" or "never" listened carefully8.064317